Terms and Conditions

Camping Miraflores Di James & Cozzi SAS - CITR: 010046-CAM-0002 - VAT No. 00191940998, Via Savagna 10 - 16035 Rapallo, telephone +390185263000, e-mail address info@campingmiraflores.it, (hereinafter the “Owner”) makes available to all visitors (hereinafter the "User" or the "Users") the possibility to access and use the website campingmiraflores.it (hereinafter the “Application”) of its exclusive ownership, which offers workspaces in shared environments (hereinafter the “Services” or individually the “Service”).
Please read these terms and conditions carefully (hereinafter the “Conditions”) governing the relationship between the User and the Owner (hereinafter jointly referred to as the "Parties") before using the Application. By using the Application, the User accepts the Conditions and agrees to comply with them. Otherwise, the User may not use the Application.
The Owner may amend or simply update, in whole or in part, the Conditions. Changes and updates shall be binding as soon as they are published on the Application. The User is therefore invited to review the Conditions each time they access the Application, and is advised to print a copy for future reference.

1. Registration

In order to use certain features of the Application, Users must register by providing all data requested in the relevant registration form truthfully and completely, and by fully accepting the privacy policy (https://www.campingmiraflores.it//privacy-policy) and these Conditions. The User is responsible for safeguarding their login credentials.
It is understood that under no circumstances may the Owner be held liable in the event of loss, disclosure, theft or unauthorized use by third parties, for any reason whatsoever, of the Users’ login credentials.

2. Account Deletion and Closure

Registered Users may stop using the services at any time, deactivate their accounts or request their deletion through the Application interface, where possible, or by contacting the Owner directly at the e-mail address info@campingmiraflores.it.
In the event of a breach by the User of these Conditions or of applicable legal provisions, the Owner reserves the right to suspend or close the User’s account at any time and without prior notice.

3. Purchases on the Application

The purchase of one or more Products through the Application is permitted both to Users who qualify as consumers and to users who do not qualify as consumers. Pursuant to Article 3, paragraph 1, letter a) of Legislative Decree no. 206/2005 (the “Consumer Code”), consumers are natural persons who, in relation to the purchase of Products, act for purposes unrelated to any entrepreneurial, commercial, professional or craft activity they may carry out. Natural persons are allowed to make purchases only if they are at least eighteen years old. The Owner undertakes to describe and present the Products sold on the Application in the best possible manner. Nevertheless, there may be some errors, inaccuracies or minor differences between the Application and the actual Product. Furthermore, any photographs of the Products displayed on the Application shall not constitute a contractual element, as they are purely illustrative. The Products, prices and sales conditions of the Products, within the limits of their availability, do not constitute an offer to the public; therefore, they must always be considered indicative and subject to express confirmation by e-mail or through the display of the order confirmation page by the Owner, following verification of the availability of the selected Product.
The User expressly grants the Owner the right to accept the order only partially as well (for example, where not all ordered Products are available). In such case, the contract shall be deemed concluded only with regard to the Products actually sold. The Owner reserves the right to change, at any time, the price of the Products. It is understood that any such changes shall in no case affect contracts already concluded before the change.
The sale prices of the Products are gross prices; any additional tax payable by the User shall, where applicable, be indicated before purchase confirmation.
Payment for the Products may be made using the methods indicated on the Application at the time of purchase and described in the following section of these terms.
The Application uses third-party tools to process payments and does not in any way come into contact with the payment data provided (credit card numbers, cardholder names, passwords, etc.). Should such third-party tools deny payment authorization, the Owner will not be able to provide the Products and shall not be responsible for any delay or failure in delivery.

4. Payment Methods

All payments made on the Application use the PayPal platform as intermediary and guarantor for the transfer from the User to the Owner, and no personal data related to the User’s payment methods (card numbers and expiry dates, passwords) is acquired by the Application or stored within its systems. The payment transaction through PayPal generates certain specific codes which the Application receives at the end of the process and stores within its systems in relation to the purchases made, in order to carry out protection and verification activities concerning the relationship between the Parties after the purchase.

5. Conclusion of the Contract

The Contract entered into through the Application shall be considered concluded when the User receives, by e-mail and/or by viewing a page on the Application, the formal order confirmation through which the Owner accepts the order sent by the User and informs the User that it can proceed with its fulfillment. The Contract is concluded in the place where the Owner’s registered office is located.
The Owner reserves the right to refuse an order:

• 1. when the Product is not available;
• 2. when the Owner does not receive authorization to charge the cost of the Product to the User;
• 3. when, at the time of purchase, a price is indicated that is clearly incorrect and obviously recognizable as such. In such case, the User will be contacted by Customer Service, informed accordingly and refunded for the transaction made.
• when the User provides information that is untrue

6. Invoicing

At the time of online payment, a pro forma document will be issued as proof of purchase and of the payment made.

At the time of payment at our premises, a regular fiscal receipt will be issued as proof of purchase and of the payment made.

If requested by the User, the commercial invoice shall be sent by the Owner. Users wishing to receive an invoice will be asked to provide invoicing details. For the issuance of the invoice, the information provided by the User shall prevail, and the User declares and guarantees that such information is truthful, releasing the Owner from any and all related liability.

7. Bookings, Payments, Cancellations and Stay

The User may request a booking by contacting Camping Miraflores at the e-mail address info@campingmiraflores.it or by completing the booking form available on the website. Bookings communicated exclusively by telephone shall not be considered valid.

The booking shall be deemed confirmed and binding only following the sending of the booking confirmation by the Booking Office. The confirmation must be presented by the Guest at check-in.

The booking confirmation is guaranteed by the operator until the maximum number of persons provided for each selected type of stay is reached.

To guarantee the booking, payment of a deposit may be required by bank transfer or payment link by card. The amount of the deposit may vary depending on the type of stay and the request made.

Prices are calculated dynamically. The applicable price is the one communicated by the Booking Office or the one calculated by the online booking system. The quotation is based on the data provided by the User; any changes or inaccuracies may result in a recalculation of the amount due.

The number of persons must correspond, for the entire booked period, to the number indicated in the booking. The final price shall be calculated at the time of payment of the balance for the stay. The total amount of the booking does not include the tourist tax, unless otherwise indicated.

The full amount of the booking must be paid on the day of arrival, even in the event that the stay is shortened or interrupted for any reason. Management reserves the right to reassign the unit once it has been vacated.

At the time of booking and upon arrival at the facility, the data entered by the User may be subject to verification by the Owner. In the event of inaccuracies or breaches, the Owner may withdraw from the contract entered into or require an adjustment of the amount due for the requested service.

Types of Stay

• The required deposit may vary depending on the request, starting from a minimum of €50.00.
• The pitch price includes space for camper, caravan or van, 6-amp electricity, sanitary facilities, hot showers, one parking space if parked on the pitch, pets and pool access.
• The price does not include the tourist tax.
• For organizational reasons, it is not possible to book a specific number, a specific location or two or more adjacent pitches. Only the type of pitch may be booked.
• It is possible to indicate preferences or requirements, but the Booking Office cannot guarantee that they will be met.
• The assigned pitch number will only be communicated upon arrival at the campsite.
• The pitch is available from 12:00 pm.
• On the day of departure, the pitch must be vacated between 8:00 am and 12:00 pm. Guests must also leave the campsite by 12:00 pm.
• Check-out before 8:00 am is not possible.
• An additional night will be charged if departure does not take place within the above-mentioned time.

• The required deposit may vary depending on the request, starting from a minimum of €50.00.
• The tent area is not accessible by cars, motorcycles or other means of transport.
• The tent area is located above street level and is accessible by stairs.
• Free parking spaces are available both inside and outside the campsite, subject to rotation and not bookable.
• For organizational reasons, it is not possible to book a specific number, a specific location or two or more adjacent pitches. Only the type of pitch may be booked.
• It is possible to indicate preferences or requirements, but the Booking Office cannot guarantee that they will be met.
• The assigned pitch number will only be communicated upon arrival at the campsite and it will not be possible to change it.
• The pitch is available from 12:00 pm.
• On the day of departure, the pitch must be vacated between 8:00 am and 12:00 pm. Guests must also leave the campsite by 12:00 pm.
• Check-out before 8:00 am is not possible.
• An additional night will be charged if departure does not take place within the above-mentioned time.

• To guarantee the booking, payment of a deposit equal to 50% of the quotation is required.
• The price includes a parking space subject to rotation, utilities, Wi-Fi connection, bed linen and pool access.
• The price does not include the tourist tax or towels, which may be rented at a cost of €5.00 per person.
• Pets are not allowed inside the mobile homes.
• The mobile home is available from 3:00 pm.
• In the event of arrival before 3:00 pm, the Guest may use the general campsite services while waiting for the mobile home to become available.
• On the day of departure, the mobile home must be vacated between 8:00 am and 11:00 am. Guests must leave the campsite by 12:00 pm.
• Check-out before 8:00 am is not possible.
• An additional night will be charged if departure does not take place within the above-mentioned time.

Cancellation and Modification Conditions

Requests for cancellation or modification must be sent exclusively by e-mail to info@campingmiraflores.it. Cancellations communicated by telephone will not be taken into consideration.

Cancellation requests will be processed within 48 hours from receipt of the e-mail communication.

1. In the event of a cancellation request received up to 14 days before the arrival date, Camping Miraflores will refund the deposit paid, from which €10.00 will be retained as an administrative fee.
2. In the event of a cancellation request received within the 14 days prior to the arrival date, no refund shall be due.

In the event of a cancellation request received up to 7 days before the arrival date, Camping Miraflores will refund the deposit paid, from which €5.00, or €10.00 for non-EU customers, will be deducted as an administrative fee.

The customer may request a change to the period and duration of the holiday up to 7 days before arrival.

In the event of delayed arrival not communicated at least 7 days in advance, the customer shall in any case be required to pay the full amount agreed in the booking letter.

In the event of early departure not communicated at least 7 days in advance, no refund will be made for unused holidays.

No Show

In the event of failure to arrive without prior notice by the scheduled check-in date, the booking will be considered cancelled and no refund shall be due.

8. Rules for Staying and Use of the Facility

In order to allow the proper performance of the booked service, the User is invited to communicate in advance any particular requests or specific requirements that could affect the stay, such as the presence of children in strollers, pets, allergies, intolerances, disabilities or other specific needs.

The User’s cooperation is essential to ensure a satisfactory and personalized experience within the campsite premises.

It is not possible to enter or leave with any means of transport during reception closing hours. For small vehicles, such as motorbikes and bicycles, the pedestrian gate is always available.

The latest check-in time may vary depending on the season. Users are invited to ask the office at the time of booking.

Pets are allowed in the permitted areas, unless otherwise indicated, but are not allowed inside the mobile homes.

In the case of wheelchairs, strollers or particular accessibility needs, advance notice is requested so that the facility can best organize the management of the stay.

9. Creative Commons License

The content and/or materials available on the Application are made available under the terms of this “Creative Commons Public Licence CC BY-NC 3.0 IT” (the “License”). The content and/or materials available on the Application are protected by copyright, by other rights granted under copyright law (related rights, database rights, etc.) and/or by other applicable laws. Any use of the content and/or materials available on the Application that is not authorized under this License and/or other applicable laws is prohibited.

The Owner grants the User the rights listed below provided that the User agrees to comply with the terms and conditions of this License.

The Owner allows the User to reproduce, distribute, communicate to the public, display, perform, recite and transform the content and/or materials available on the Application by any means and in any format, but not for commercial purposes, provided that authorship is acknowledged, the User provides a link to the license and indicates whether changes have been made. The full license may be consulted at the following address: https://creativecommons.org/licenses/by-nc/3.0/it/legalcode

10. Disclaimer of Warranty

The Application is provided "as is" and “as available” and the Owner makes no express or implied warranty in relation to the Application, nor does it provide any warranty that the Application will meet the Users’ needs, that it will never be interrupted or be error-free, or that it will be free of viruses or bugs. The Owner will endeavor to ensure that the Application is available uninterrupted 24 hours a day, but may in no way be held liable if, for any reason, the Application is not accessible and/or operational at any time or for any period. Access to the Application may be temporarily suspended without prior notice in the event of system failure, maintenance, repairs or for reasons wholly beyond the Owner’s control or in the event of force majeure.

11. Limitation of Liability

The User undertakes to indemnify and hold harmless the Owner (as well as any companies controlled by or affiliated with it, its representatives, collaborators, consultants, directors, agents, licensees, partners and employees) from any obligation or liability, including any legal costs incurred in defending claims, which may arise as a result of damage caused to other Users or third parties in relation to uploaded Content, violation of legal provisions or violation of the terms of these Conditions.
Therefore, the Owner shall not be liable for:

• 1. any losses that are not the direct consequence of the Owner’s breach of the Contract;
• 2. any loss of commercial opportunity and any other loss, including indirect loss, possibly suffered by the User (such as, by way of example and without limitation, commercial losses, loss of revenues, takings, profits or expected savings, loss of contracts or business relationships, loss of reputation or goodwill, etc.);
• 3. damages or losses arising from interruptions or malfunctions of the Application due to force majeure events or, in any case, unforeseen and unforeseeable events, and in any event independent of the Owner’s will and beyond its sphere of control, such as, by way of example and without limitation, failures or interruptions of telephone or electrical lines, the internet network and/or other transmission tools, unavailability of websites, strikes, natural events, viruses and cyber-attacks, interruptions in the supply of third-party products, services or applications;
• 4. incorrect or unsuitable use of the Application by Users or third parties;
• 5. the issuance of incorrect tax documents due to errors in the data provided by the User, the latter being solely responsible for correct entry.

In no event may the Owner’s liability limit exceed twice the amount paid by the User for the service used.

12. Links to Third-Party Websites

The Application may contain links to third-party websites. The Owner exercises no control over them and is therefore in no way responsible for the content of such websites.
Some of these links may refer to third-party websites that provide services through the Application. In such cases, the general conditions for the use of the website and for the enjoyment of the service prepared by the third parties shall apply to the individual services, with respect to which the Owner assumes no responsibility.

13. Force Majeure

The Owner may not be held liable for failure to perform or delayed performance of the obligations set forth herein due to circumstances beyond the Owner’s reasonable and foreseeable control. The performance of the Owner’s obligations under these Conditions shall be deemed suspended for the period during which Force Majeure Events occur. The Owner shall take any action within its power in order to identify solutions that allow proper performance of its obligations despite the persistence of Force Majeure Events.

These cases include the impossibility of using the service due to adverse weather conditions related to alerts issued by regional or national supervisory authorities, or events not under the direct control of the facilities and which do not allow access to the facilities. In order to protect the User’s right of admission, and in agreement with the Owner, new dates for the provision of the service shall be scheduled.

14. Waiver

No waiver by either party of any provision of these Conditions shall be effective unless it is expressly stated to be a waiver and is communicated in writing.

15. Invalidity of Individual Clauses

Should any provision of these Conditions be found to be unlawful or invalid, it shall not be considered part of the General Conditions and this shall not affect the remaining provisions, which shall continue to be valid to the fullest extent permitted by law.

16. Amendments

The Owner reserves the right to amend these Conditions at any time by giving specific notice on the Application. The User acknowledges and accepts that any changes to these Conditions shall apply to orders sent by Users after the date on which the amendment to the Conditions is communicated.

17. Exclusions

These Conditions, without exception, including those set out below, apply exclusively to Products sold online and to services used only online. For all other relationships with Camping Miraflores, reference is made to the contracts entered into directly with the "Customer".

18. Privacy

The protection and processing of personal data shall take place in accordance with the Privacy Policy, which may be consulted on the dedicated page.

19. Applicable Law and Jurisdiction

These Conditions and all disputes concerning the performance, interpretation and validity of this contract are governed by Italian law and by the exclusive jurisdiction of the court of the place where the Owner has its registered office.
If the User is a consumer pursuant to Article 3 of the Consumer Code, the mandatory territorial jurisdiction shall lie with the court of the place of residence or domicile of the consumer, if located within the territory of the Italian State, without prejudice to the user-consumer’s right to bring proceedings before a court other than the “consumer forum” pursuant to Article 66-bis of the Consumer Code, having territorial jurisdiction according to one of the criteria set forth in Articles 18, 19 and 20 of the Italian Code of Civil Procedure.

20. Online Dispute Resolution for Consumers

Consumers residing in Europe should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool may be used by European consumers to resolve, out of court, any dispute relating to and/or arising from contracts for the sale of goods and services concluded online. Consequently, European consumers may use this platform to resolve any dispute arising from the online contract entered into with the Owner. The platform is available at the following address: http://ec.europa.eu/consumers/odr/